How to ensure you do not join this list? What steps should be taken to analyze and identify the right seller before you make the payment? Well, the website, its layout, and its maintenance can give you a good idea about whether the seller is reputed or not. Sellers of bad quality laptop accessories will not take the pains to set up a properly functioning website. The website may look normal on the surface but you can easily identify web design flaws and website set up mistakes that indicate a lack of seriousness on the part of the seller of laptop chargers.
Customer support is a fundamental part of every transaction involving money. You walk into a mall and you will find people eager to help in the store. They may not disturb you with excessive help but they certainly will be present when you seek help. Is there quality customer support on the website? Are your mails answered quickly? Does the person answering your queries seem knowledgeable? Or are you simply being provided with standard answers that have nothing to do with the nature of the query?
If you do not get quality support before you purchase laptop chargers, you can be rest assured that you will not get quality support after you purchase the same. This is the reason why you should pose queries to the customer support to find out how it works before finalizing the deal.
Some common questions that you can post to test the quality of customer support include
- Is there a discount on the product?
- Is it completely brand-new?
- What if I want to return it?
- What if I want to negotiate on the price and seek further discounts?
- Will I get all accessories I want or will I get laptop chargers only?
You may know the answers to these questions or may not be interested in getting the information you are seeking. The basic purpose of this exercise is to test whether the quality of customer support is good enough or not.
Receiving one line answers for each and every query that you have posted above does not make sense. Would you give such a reply to a customer who is interested in buying products from you? Of course not. Rather, you would engage in a discussion and try to make sure the customer is satisfied with your answers. If this approach towards customer support is not present, then you are better off dealing with some other website.
Needless to say, your presumption that you could simply make use of search engines and find quality websites selling laptop chargers is not a safe approach. You will have to spend time on different websites posing queries to determine the best option available.
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